Factuary

ICICI Lombard General Insurance Claims Repudiation Ratio (General/Health)

8.28%
FY24-25
Lower is better

ICICI Lombard General Insurance's claims repudiation ratio was 8.2792% for FY24-25, as reported in IRDAI form Handbook-Table-53.

What this measures

Percentage of available claims repudiated by count during the period. NL-37 uses 'claims repudiated' — equivalent to Section 45 denial in life, though non-life policy tenures differ.

Note: NL-37 also reports 'claims closed without payment' (CWOP) which is a distinct disposition — see cwop_ratio metric.

Historical Data

PeriodValueSource formData as of
FY24-258.28 %Handbook-Table-532026-09-19
FY23-247.19 %Handbook-Table-532026-09-19
FY22-234.97 %Handbook-Table-532026-09-19
FY21-225.67 %Handbook-Table-532026-09-19
FY20-216.62 %Handbook-Table-532026-09-19

Provenance

Reported by
ICICI Lombard General Insurance
Regulatory form
Handbook-Table-53 · what this form contains
Reporting period
FY24-25
Source document
IRDAI Handbook Table 53 · ICICI Lombard General Insurance's disclosure page
Last verified
2026-09-19
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