Grievance Rate Per 10000 Policies (Life) in Indian Insurance

Definition

Number of grievances received per 10,000 new policies issued (net of cancellations) during the reporting period. Normalised for insurer size. Formula: grievances received ÷ (new policies issued net of cancellations) × 10,000.

Note: L-41 provides grievance counts. Denominator (new policies) from L-4/L-36. IRDAI uses this normalisation in its annual report — this is the comparable rate, not the raw count.