How to Check IRDAI Claim Settlement Ratio

Where does IRDAI publish CSR data?

IRDAI does not publish claim settlement ratios on a centralised page. Instead, each insurer files a PDF document quarterly with IRDAI, and that PDF is published on the insurer's own website (not on irdai.gov.in). IRDAI consolidates annual data in its Annual Report, typically released between October and January each year.

This platform extracts CSR data from each insurer's quarterly filing and presents it in one place. You can also find annual summary data in the IRDAI Annual Report and in the IRDAI Handbook on Indian Insurance Statistics, published each February.

Which IRDAI form contains the CSR?

Life insurance: Form L-40 (Claims Data). This form contains a reconciliation table showing claims outstanding at the start of the year, claims received during the year, claims settled during the year, claims repudiated (rejected), claims returned/withdrawn, and claims pending at year-end. The CSR is computed as: claims settled ÷ (claims outstanding at start + claims received).

General and health insurance: Form NL-37 (Claims Reconciliation). The structure is similar — opening balance, claims received, claims paid, claims repudiated, and closing balance. CSR is computed from paid ÷ (opening + received).

Full guide to IRDAI disclosure forms →

How to find the insurer's disclosure page

1. Go to the insurer's website.
2. Look for a section called "Public Disclosures," "Regulatory Filings," or "Investor Relations."
3. Find the quarterly PDF for the relevant period. Life insurers file for Q1 (April–June), Q2 (July–September), Q3 (October–December), and Q4 (January–March). Each period has a cumulative and a period-only figure.
4. In the PDF, navigate to Form L-40 (life) or NL-37 (non-life). It will be a multi-row table with columns for "Individual Death Claims" and "Group Death Claims."
5. Read the row labelled "Claims settled" or "Claims paid" and divide by the sum of "Claims outstanding at beginning" and "Claims received during the quarter/year."

The disclosure page links for all 62 IRDAI-registered insurers are available on each insurer's profile page on this platform.View all insurer profiles →

Annual vs quarterly CSR — what's the difference?

The IRDAI Annual Report and the IRDAI Handbook report annual CSR (cumulative across all four quarters). Quarterly PDFs report both a within-quarter figure and a "for the period ended" (cumulative) figure. Most media coverage and comparison sites use annual figures from the Annual Report.

For insurer comparisons, use the full-year figure from the most recent Annual Report (or from this platform's Q4 "for the period" data, which is equivalent). Quarter-only figures can be distorted by seasonal claim patterns and are not used for ranking or comparison.

What is a good claim settlement ratio?

For life insurance, the industry average CSR has been above 97% for most years since 2015. A CSR above 98% is considered good. Below 95% warrants scrutiny. However, CSR alone is not sufficient — look at it alongside the repudiation ratio (what percentage of claims were rejected) and claim settlement speed (how many days claims take).

For general and health insurance, CSR is less widely used. Incurred Claims Ratio (ICR) is the primary metric for financial health, while claim turnaround time is more relevant for consumer comparison.